Zabudo Support

Questions, problems, or feedback about uploading photos, syncing, or your subscription? We're here to help.

Email us
info@zabudo.com
We usually reply within 1–2 business days.

Frequently asked questions

How do I add photos?

In the app, tap the + button, take a photo or pick photos and videos from your library, give them a name and, if you like, a place and an event, then tap Save. On the web, open Photos, choose a month and drop files onto the upload box. Everything is filed by year, date and event automatically.

What are events?

An event is an album for a moment in your life, like "Summer trip" or "Birthday 2026". Create one from the Event section, then file photos, videos, screenshots or documents under it when you add them. Anything without an event goes into the default Zabudo album.

Does my library sync across devices?

Yes. Your photos, videos, screenshots and documents are saved privately to your account and sync automatically to the Zabudo app on your other devices and to the web at zabudo.com.

Are my photos private?

Yes. Your files are only reachable from your signed-in account. Nobody at Zabudo browses your library, we never use your photos for advertising or to train anything, and we never sell your data. See the Privacy Policy for the details.

What does Zabudo Pro include, and how does the free trial work?

Zabudo Pro unlocks more storage, original-quality uploads, video backup and unlimited events. New subscribers start with a 7-day free trial; after the trial it renews at the plan price unless canceled at least 24 hours before the trial ends. Manage or cancel anytime in your Apple Account settings.

How do I restore a purchase or manage my subscription?

In the app, go to Account → Restore Purchases to recover a subscription on your Apple ID. To change or cancel, open the iOS Settings app → your name → Subscriptions.

How do I delete my account and data?

In the app, go to Account → Delete Account. This permanently deletes your account and every photo, video, screenshot and document stored in it. It can't be undone, so download anything you want to keep first.